Communications, Quality Client Service

Professional development for leaders is vital. This course is uniquely designed to strengthen your leadership communication skills. Deepen your self-awareness with leadership training and empower your staff to improve performance.

The focus of this course is on building the skills for providing effective communication, and dealing with difficult situations. Develop ways to increase your capacity to cope with adversity and stressful situations.

Assertiveness and Confidence are two skills that are crucial for success in life; they go hand in hand. Assertiveness requires that you know what to say but at the same time have faith in yourself and your own confidence.

Developing resilience is a personal journey. People do not all react the same to traumatic and stressful life events. An approach to building resilience that works for one person might not work for another.

The aim of this course is to explain the what, how, when, and where of both coaching and mentoring. It will equip you with the knowledge and skills to use coaching and mentoring effectively. Coaching and mentoring are powerful tools used by organisations to capitalise on the potential of their employees and provide opportunities for development.

By investing in professional development you can upgrade your communication skills. You will learn how to communicate with confidence and improve your workplace relationships through an increased understanding of yourself and others.

Learn effective communication and client service skills in this one-day course. Improve workplace relationships and respond to client needs with confidence.

In today’s dynamic corporate landscape, the ability to think critically and solve problems effectively is invaluable. This workshop delves into the foundations of critical thinking and equips professionals with actionable problem-solving techniques. Participants will navigate through various real-world scenarios, harnessing tools to analyse, evaluate, and innovate.

Develop an understanding of cultural diversity and how to manage it effectively to improve workplace relationships, teamwork, productivity, market knowledge, community relationships, customer service, and competitiveness.

This workshop will help you recognise how you currently respond to change. You will be able to recognise the benefits of moving smoothly through the change process and where you may tend to get “stuck”.

Learn the key skills to effectively manage and lead teams remotely. This course covers communication, collaboration, and productivity strategies for the virtual workplace.

This in-depth course develops self-knowledge and understanding to improve effectiveness. The benefit is a depth of fulfilment both personally and professionally. It is suitable for anyone who wants to improve their level of performance.

This course prepares participants to be more effective minute takers in meetings. Learn the skills and techniques to take clear, concise, and accurate minutes that capture the essence of discussions and decisions. This training is ideal for anyone responsible for documenting meetings and ensuring accurate records are maintained.

Learning the art of successful negotiation is the careful exploration of opposing positions with the goal of achieving a positive ‘win-win’ outcome. They are the core skills that everyone needs, whether you are in a leadership position or not.

This course provides a simplified approach to project management that is based on both PMBoK® and PRINCE2® methodologies. This is a practical course where participants will use and develop a range of project documentation as they move through a project scenario.

You’ll learn how to control anxiety and improve articulation and listening skills. Most importantly, you’ll build the confidence to speak in front of groups and make your presentations interesting, dynamic and effective.

This course aims to equip participants with the knowledge and skills to implement strategies that encourage and support respect, equity, and diversity in the workplace. Understand the legislative basis of RED, the benefits of a diverse workplace, and how to handle discrimination, harassment, and bullying effectively.

This hands-on course is designed to teach participants how to present their knowledge, skills, and experience in a positive way to potential employers. Through a range of different teaching styles, participants will gain writing tips and techniques.

This course aims to provide you with the skills and knowledge necessary to develop practical strategies to build personal resilience, deal with change more effectively in the workplace and assist your team to fully understand the full potential of shared values.

In the demanding corporate world, stress is often an unwelcome companion. This half-day workshop is designed to provide professionals with effective tools and strategies to manage and alleviate stress, ensuring they can maintain high levels of productivity and well-being. Participants will engage in interactive activities, discussions, and reflective exercises to better understand their stressors and learn how to counteract them.

You can spend an abundance of time doing things right, but if you are not doing the right things at the right times, it is simply a waste. This course will help you prioritise effectively and achieve maximum performance.

This course helps to develop these skills. It covers theoretical topics like the learning needs of adults and communication techniques in conjunction with more practical aspects like creating a session plan, preparing resources, and delivering effective group-based training.

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, proposals, or major reports. Lots of people struggle with the construction of these.

Learn how to manage and resolve tough conversations in this one-day workshop. Gain skills to handle challenging discussions effectively, whether in person or virtually.

Learn to manage difficult people and conflict effectively in this one-day workshop. Gain practical skills and strategies to navigate challenging situations with confidence.

Boost your customer service skills with our one-day training course. Learn effective communication, problem-solving, and customer engagement strategies to deliver outstanding service and build lasting relationships.